FAQ

This FAQ page answers questions about shop related queries. if you have a question about a pattern or need knitting assistance, please get in touch by email.

What is your return policy for physical goods?

Returns are accepted for 30 days with free return shipping. A shipping label will be provided upon request.

What is your return policy for digital goods?

Returns are not available on downloads.

How do I contact customer service for inquiries about my order?

You can reach our customer service team via the contact form on our website. We aim to respond to all inquiries within 48 hours. For urgent matters, please include your order number in the subject line for quicker assistance.

What payment methods do you accept?

We accept various payment methods including major credit cards, PayPal, and Shopify Payments. All transactions are processed securely to ensure your information is protected.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on our website or through the carrier's website. If you do not receive a confirmation check your spam before inquiring.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and will ensure that you receive the correct product or a refund as appropriate.